THIAM Amadou
Conakry
Summary
Electronic payment technician and project manager in the operations department at SG Guinea.
I have 7 years' experience in the banking sector, with a mastery of the private and corporate offer in the field of electronic banking, project monitoring, the development of regulatory reporting, the monitoring and management of cards, ATMs, and VSEs and the clearing of card networks.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Electronic Banking Technician & Project Management
SOCIETE GENERALE GUINEE
12.2019 - Current
- Follow-up of electronic payment projects
- Monitoring of compensation network coverage
- Card order management
- Management and Monitoring of electronic payment equipment (ATM-TPE)
- Elaboration and follow-up of regulatory reporting of the operations department
- Follow-up of electronic payment projects
TEAM Lead Telemarketing & CLF
Vision Consulting International
12.2012 - 12.2015
- Follow-up and monitoring of CLF surveys
- Follow-up and processing of customer requests according to their NPS
- Setting up telemarketing surveys
- Hight value subscriber management and MTN social page management (FaceBook, Twitter, Youtube, online care and Google +)
Education
Master of Science - Management & Corporate Strategy
Sherbrook University
Conakry03.2021
High School Diploma -
Mercure International University
Conakry06.2012
Single Bachelor's Degree
Friendship School Group
Fria07.2009
Skills
- Project Management
- Reporting management
- Management of electronic payment equipment
Accomplishments
- Migration of SG Guinea electronic payment servers from FIS to HPS
- Implementation of bank to wallet in SG Guinea
- Internalization of the bank card production activity at SG Guinea
- Implemantization of cardless withdrawal operations
Certification
- Call Center Management
- Introduction to the configuration of an electronic payment switch
Languages
French
Advanced
C1
English
Elementary
A2
local
Upper intermediate
B2
Timeline
Electronic Banking Technician & Project Management
SOCIETE GENERALE GUINEE
12.2019 - Current
TEAM Lead Telemarketing & CLF
Vision Consulting International
12.2012 - 12.2015
Master of Science - Management & Corporate Strategy
Sherbrook University
High School Diploma -
Mercure International University
Single Bachelor's Degree
Friendship School Group
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