Rihab Sabir
Khartum _bahri
Summary
Driven and accomplished professional with a proven track record at Sahel-Sahara Bank, BSIC, enhancing customer satisfaction and team efficiency. Excelled in problem-solving and leadership, significantly fostering team collaboration and addressing complex customer concerns. Skilled in time management and customer service, adept at maintaining high service quality and confidentiality.
Overview
8
8
years of professional experience
Work History
Customer Service Supervisor
Sahel-Sahara Bank, BSIC
04.2021 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Secretary of the Board of Directors of Sahara
Sahel-Sahara Bank, BSIC
01.2017 - 02.2021
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Education
Diploma - Professional Financial Accountant
Arab Open University
Sudan - KhartoumDiploma - Advanced Computer
Khartoum University
Sudan - Khartoum 12.2023
Bachelor - Political Science
Neelain University
Khartoum - Sudan04.2002
Skills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
Timeline
Customer Service Supervisor
Sahel-Sahara Bank, BSIC
04.2021 - Current
Secretary of the Board of Directors of Sahara
Sahel-Sahara Bank, BSIC
01.2017 - 02.2021
Diploma - Professional Financial Accountant
Arab Open University
Diploma - Advanced Computer
Khartoum University
Bachelor - Political Science
Neelain University
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