OUSMANE SANNY DIALLO

Within Maersk Technology local End-User Support & Enablement teams, playing the lead role in delivering integrations of acquired brands within the Maersk Group and driving local projects in the Middle East and Africa region. Key achievement:

• Logistics and Services Software and infrastructure cost optimization for all brands acquired by Maersk globally (Pilot, Performance Team, LF Logistics, Senator, KGH, B2C....) with 15m USD savings using a 3 step framework: Discover, Analyze and Implement
• Delivery of Warehouse project in various countries to support the business growth in the Logistics and Service offering (Requirement definition, Estimation, Network LAN/WLAN design, infrastructure procurement, Implementation of Maersk Warehouse Management System, Implementation of MaerskNet, Closure)
• Delivery of various Network project in Middle East and Africa (office relocation, Bandwidth upgrade, WLAN/LAN Network extension, Non global Application migration to MS Azure...)

All this project are coordinated end to end with a clear reporting to stakeholders.

Managing remotely Infrastructure project (Network LAN, Network WAN, Voice and Perimeter) hosted in AP Moller Maersk Datacenters and at regional level. Deliver project on time, within the budget, while keeping every stakeholder in the know and happy.

Key achievement:

• Migration of Enterprise wide firewall infrastructure for the company (25.000 users) without major incident
• Implementation of MS Teams Enterprise Voice for all Maersk offices in Europa and Africa (migration from Legacy Cisco IP Telephony to MS Teams Enterprise Voice)
• Implementation of an IT infrastructure fit for purpose to support the Cold Store facility for Maersk India

All this project was handled end to end by playing the lead role in planning, executing, monitoring/controlling and closing successfully those projects

Managing IT services in NWA covering 9 countries, providing solution and partnering with stakeholders to translate business requirements into IT talks; Resident Agile Coach supporting the Agile way of working adoption in the Northern Western Africa area. People leader with high leadership capabilities able to motivate, influence with/without authority, empower and get the best from the team.

• Lead a team of 10 IT professionals across 9 countries in the delivery of day-to-day IT operations (multicultural team with diverse backgrounds)
• Day to day incident/request management via ServiceNow to ensure the team perform and align with company scorecard
• Stakeholder engagement to understand their pain points and propose a digital solution
• External vendor management (Internet Services Providers, HP Partners....) to ensure company get value for money
• Problem management and change management (defend change in the change control board)
• Oversee the implementation of IT projects, including migrations, upgrades, and new installations of Technology within the NWA area.
• Monitor technology infrastructure and identify areas for improvement to increase efficiency and reduce costs

Leading the team that manage the IT infrastructure to ensure high level availability of services (Mail and Messaging, Sharepoint, SAP, Autocad, Shared files and other business applications) :

• 5 sites (Kamsar, Sangaredi, Conakry, Bruxels and Pitsbourhg) and 2 ports office (Wilmington and Ghents) mixing fiber, VPN and MPLS links
• 3 Datacenters (primary and backup) with hundreds of physical and vitual Servers,
• LAN (Cisco core switching, Cisco distribution switches and Cisco access Switches)
• Firewalls ( Fortinet and Sophos)
• Fiber (Single mode and Multimode), Radio link, Ethernet
• Voice (PABX, Alcatel end user devices)
• Delivery of IT project to support business growth

Key achievements include:

- Driving the technical aspect of the migration from JD Edwards to SAP IS Mining ECC 6.0 EHP7 in an iSeries infrastructure (IBM i V7R1)

- LAN upgrade from a flat network to service based VLAN network

- Backup Datacenter deployment to ensure high availability of service offering

- Liquid Automation system to reduce fuel footprint within the company

- Vehicle fleet geolocation project - Mine dispatch system implementation

- Managing the IT side of the Expansion project in Compagnie des Bauxites de Guinée. The mine had to increase its production from 17K tones to 27K tones in two different phases during 5 years.

Leading a team of 11 IT professionals and coordinate the delivery of IT service within the company to ensure users are supported to deliver on their role. Key achievement

• Enterprise wide Servers, desktop/Laptop refresh and migration to newer operating system for end users devices (from Windows XP to Windows 7/) and servers (from WIndows 2003 to Windows Server 2008) without business interruptions
• Mail and Messaging migration from Lotus Notes 7.0 and Sametime to Microsoft Exchange and MS Lync 2010 in an Hyper V infrastructure
• Backup Datacenter setup to recover critical services as part of the high availability strategy

• Managing day to day delivery of specific service (Mail and Messaging, LAN, Business Applications).
• Successfully completed the migration of company mail system from to Microsoft Exchange 2003 to Lotus Notes
• Replacement of AS400 810/B50 to IBM i V5R1 550/520 without business interruptions

• System Administration (Windows Server and IBM AS400 server)
• Users account onboarding and termination
• Printing and spooling

• Managing customer request and providing solution to support their business operation
• Network configuration, desktop/Laptop imaging, Switching, Routing, Service support.