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Hi, I’m
Mohamed DIANE
Network Engineer & Software Developer
Conakry,Guinea
Summary
Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 10 year record of building positive relationships with internal and external stakeholders.
Overview
10
years of professional experience
5
years of post-secondary education
1
Certification
2
Languages
Work History
World Bank GroupConakry, Guinea
IT Support Assistant
01.2022 - Current
Job overview
- Provides standard support for mobile devices including smartphones, tablets, and laptops
- Provides office-level network administration, including routine troubleshooting, maintenance, and hardware/software upgrades
- Installs, configures and supports standard Bank hardware and software
- Provides technical support to office staff and visiting missions
- Ensures that World Bank information and IT systems are protected in manner consistent with information security policy, procedures and standards
- Provides direction, support and training to clients
- Assists customers with computer issues
- Makes it easier to prepare for video conferences and other collaborative activities, such as Webex sessions
- Manages all local IT assets and assists customers with data management.
- Answered, responded to and transferred over 20 daily phone calls on multi-line phone system
- Coached employees through day-to-day work and complex problems
- Monitored employee and customer interactions to assess quality of service
FreelandConakry, Guinea
Software Developer
12.2018 - Current
Job overview
- Possibly train future users in using of new IT tools
- Developed software for both desktop and mobile operating systems.
- Translated design personnel's ideation into concrete development frameworks for use in software.
- Participated in software field testing to verify in-situ performance of developed projects.
- Planned and developed interfaces that simplified overall management and offered ease of use.
- Coordinated with project management staff on database development timelines and project scope.
- Introduced automated diagnostics for sensor data collection and processing to elevate data quality.
- Designed intuitive graphical user interfaces using knowledge of serial communications and database design to improve user experience.
- Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
- Led version control efforts for organization, employing GitHub and other public and open source repositories.
- Translated verbal customer requirements into written use cases and testable development stories.
Transport and Port Management SystemConakry, Guinea
IT department manager
01.2014 - 11.2018
Job overview
- Development of solutions
- Set up development projects according to user needs
- Ensure IT reporting to management
- Define IT park maintenance policy
- Supervise purchases of equipment and software
- Supervise infrastructures of information networks and guarantee their operation and security
- Define norms and standards of database, tools, systems, or networks
- Plan maintenance
- Define qualities and securities procedures for information systems.
- Communicated with managers of other departments to maintain transparency.
- Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Transport and Port Management SystemConakry, Guinea
Help Desk
02.2012 - 12.2013
Job overview
- Remotely troubleshoot faults
- Guide users through resolutions or take control of systems to distance
- Change or repair defective parts
- Perform functional tests
- Monitored systems in operation and input commands to troubleshoot areas.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems.
- Performed tests of functionality, security and performance of different workstations and devices.
- Provided on-call support for critical issues .
Education
Africa Entrepreneurship AcademyAccra, Ghana
Certificat from Project Management
01.2021 - 04.2021
ImprotechAccra, Ghana
Certificat from Computer Networking
12.2020 - 04.2021
Top Accountancy School And SecretaryshipAccra, Ghana
Certificat from English Language
02.2020 - 11.2020
Université Kofi Annan De GuinéeConakry, Guinea
Master of Science from computer science applied, business management
11.2010 - 07.2011
Université Kofi Annan De GuinéeConakry, Guinea
Bachelor of Science from computer science applied, business management
11.2007 - 07.2010
Skills
IT department support
undefinedCertification
Cisco Certified Network Associate 200-300
Interests
Availability
See my work availability
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Available
monday
tuesday
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friday
saturday
sunday
morning
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Timeline
IT Support Assistant
World Bank Group
01.2022 - Current
Cisco Certified Network Associate 200-300
04-2021
Africa Entrepreneurship Academy
Certificat from Project Management
01.2021 - 04.2021
Improtech
Certificat from Computer Networking
12.2020 - 04.2021
Top Accountancy School And Secretaryship
Certificat from English Language
02.2020 - 11.2020
Software Developer
Freeland
12.2018 - Current
IT department manager
Transport and Port Management System
01.2014 - 11.2018
Help Desk
Transport and Port Management System
02.2012 - 12.2013
Université Kofi Annan De Guinée
Master of Science from computer science applied, business management
11.2010 - 07.2011
Université Kofi Annan De Guinée
Bachelor of Science from computer science applied, business management
11.2007 - 07.2010
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