An astute hard-working professional with 15 years of experience in Quality Control, Operations, and Quality Assurance functions.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Lab Operations Manager
International Hospital Indo Guineen
07.2025 - Current
Streamlined operational processes to enhance efficiency across multiple departments.
Implemented cost-saving initiatives, reducing overhead without sacrificing quality.
Led cross-functional teams to achieve project milestones and improve service delivery.
Developed and monitored key performance indicators to track operational success.
operations, and administration manager
GT trading company
12.2023 - Current
Operations, Quality and administration
BSM Healthcare Malaysia
10.2022 - 12.2023
Software implementations and SME
Healthians
04.2020 - 09.2022
senior Implementation consultant
OHUM healthcare IT
07.2019 - 03.2020
Operations and administration
Medanta, the Medicity Hospital
12.2014 - 06.2019
operations and quality
STAR METROPOLIS DUBAI
11.2013 - 11.2014
LAB Manager
MEDANTA THE MEDICITY
04.2010 - 10.2013
Manager – Department of Lab and Path Medicine and Department of Radiology
Identify business workflow improvements & collaborate with department supervisors for implementation.
Discuss, present to, and work directly with COO, hospital chairman and senior management.
Planning and commissioning of Radiology, Laboratory and blood bank in Medanta Lucknow Medanta Indore and Patna.
Planning and setting up the advanced Molecular Lab in Medanta Gurgaon. Quality Assurance Lead Diagnostics in JCI and NABH accreditations of the hospital.
Led a team of 190 Technicians and 85 Doctors to manage the Diagnostics Program in the hospital
Devised and implemented methodology of internal audits /shadow audits, data analysis of quality indicators and process mapping and improvement
Developed hospital wide system to digitally capture and monitor patient safety audit and surveillance data (as per JCI and NABH)
Drove regular presentations to key stakeholders and process owners for decision making and improvement using automated checklists and dashboards
Created, updated, and implemented Laboratory, Blood bank and Radiology policies & procedures as per standards
Implemented the regular prescription review in the Management Review Meeting.
Implemented Auto allocation of Cases in Radiology and Laboratory Services
Lab Operations and Quality Manager
ARTEMIS HOSPITAL
03.2006 - 03.2010
Conduct 6 Audit independently – NABL and CAP
Oversee all aspects of day-to-day laboratory operations to ensure accurate and timely out-turn of results, while maintaining a safe and efficient work environment
Keeping an eye on test results depending on turnaround time preparation, training, and implementation of quality procedures in sync with the established International Quality Standards
Skilled at team-building & collaboration, negotiations, planning & development, Continuing Medical Education (CMEs), high-level relationships, operational management, social media, analytical skills, etc.
Working towards engagement level KPIs development; planning & executing effective techniques in bringing efficiency in operations to improve quality standards & achieving maximum cost savings
Aid the section head with the closure of non-conformities, cold calling, and gathering input on complaints to facilitate internal and external customer audits.
Education
M.Sc. - Microbiology
HIMALIYAN UNIVERSITY
01.2017
B.Sc. - MLT
HIMALIYAN UNIVERSITY
01.2015
MBA - Hospital Administration
Himalyan University
Arunachal Pradesh
04-2022
Skills
Lab Operations
Quality Management
Software SME
Team Management
Healthcare Management
Operational Excellence
Vendor Management
Process implementation
Problem-solving
Team leadership
Operations management
Customer service
Operations monitoring
Certification
Completed the Oracle, DBA, SQL
Languages Known
Hindi, and English
Timeline
Lab Operations Manager
International Hospital Indo Guineen
07.2025 - Current
operations, and administration manager
GT trading company
12.2023 - Current
Operations, Quality and administration
BSM Healthcare Malaysia
10.2022 - 12.2023
Software implementations and SME
Healthians
04.2020 - 09.2022
senior Implementation consultant
OHUM healthcare IT
07.2019 - 03.2020
Operations and administration
Medanta, the Medicity Hospital
12.2014 - 06.2019
operations and quality
STAR METROPOLIS DUBAI
11.2013 - 11.2014
LAB Manager
MEDANTA THE MEDICITY
04.2010 - 10.2013
Lab Operations and Quality Manager
ARTEMIS HOSPITAL
03.2006 - 03.2010
B.Sc. - MLT
HIMALIYAN UNIVERSITY
M.Sc. - Microbiology
HIMALIYAN UNIVERSITY
MBA - Hospital Administration
Himalyan University
Trainings
Conducted training for the New staff for all the HIS, LIS and quality control of the laboratory
Making new processes, improvement plans related implementation & execution. Conducted training programs on a regular basis for the trainees and staff regarding all the SOPs and Good Lab practices of the LAB.
Regular meeting with doctors taking inputs on further expansions & systems up gradation
Grievances handling, feedbacks & compliance.
Effective continuous working on revenue leakage, tracking and improvements
Responsable Informatique at Autorité de régulation des jeux et pratiques assimiléesResponsable Informatique at Autorité de régulation des jeux et pratiques assimilées