ALPHA MUWAY LUYOYO

Strategic support Functions

• Provide analysis, advice, and recommendations on the formulation of Mission strategy to the Mission management on issues related to the DRG portfolio.
• Lead the Mission’s Democracy, Human Rights and Governance (DRG) strategic engagement in accordance with the host countries’ National Development Plans and existing laws and policies, the USAID Country Development Cooperation Strategy (CDCS), the U.S. Embassy Integrated Country Strategy (ICS), and other USAID policies, international and regional instruments related to the DRG sectors.
• Advise the USAID and U.S. Embassy on critical socio-political key issues and constraints affecting the Mission’s programming or diplomatic posture, and propose workable and strategic solutions.
• As the DRG Gender and Human Rights Team Leader for the Mission, ensure the USAID and State Department Gender Strategy and Policies are fully taken into consideration in the program cycle, monitored and results effectively reported, and programming aligned with the international instruments such as the UN/RES 1325, the CEDAW, the Beijing Declaration, the Elimination of Female Genital Mutilation (FGM) and early and forced marriage.
• Understand U.S. foreign policy in Guinea and Sierra Leone. Serve as the USAID representative in international bodies and promote projects that help to meet U.S. foreign policy objectives. Provide briefings to U.S. and foreign officials and other donors on USAID programming in the region as necessary.

Accomplishments:

- Led the revision of the Mission’s CDCS and supported the amendment of the ICS to adapt to the new political environment following the political power take over in Guinea.

- Designed the concept to align the USAID programming to the U.S. Global Fragility Act’s Strategy to Prevent Conflicts and Promote Stability (SPCPS) in the five selected Coastal West Africa countries (Guinea, Benin, Ivory Coast, Ghana, Togo), with focus on WPS.

- Worked as the Acting GFA Coordinator for Guinea, liaising with the State Department POC, the four GFA country Coordinators, and Ghana Regional Office to draft the CWA 10-years work plan, and monitoring plan.

- Drafted the GFA Funds application and secured over $20 M to increase activities focusing women and girls’ engagement, and human rights promotion.

- Designed the concept to align the USAID programming to the new U.S. Government’s African Democracy And Political Transition (ADAPT) Initiative in Guinea and in support of the African Union’s Agenda 2063.

- Performed regular review of the host countries’ political, economic, and social environments and provided reports and advise to adapt the programming to meet local evolving needs and the U.S. Government priorities.

- Provided oral and written report on the Transition process in Guinea and Electoral and Post-electoral progress in Sierra Leone. These contributed to briefers or testimony for high level U.S. Government and USAID Agency staff.

- Designed the Assessment implemented by NORC/University of Chicago to gauge the Guinea’s Women Political Participation and Leadership (WPPL) including women cultural constraints and challenges to adapt DRG programming.

- Worked as a team with the U.S. Embassy Political Section to provide DRG insights to the CTIP and Human Rights draft Annual Reports for Guinea and Sierra Leone.

Program Design, Management and Achievement of Development Objectives Functions

• Provide leadership and exercise judgment in the planning, development and management of DRG programs: develop policy recommendations; determine work priorities; make decisions on activity implementation matters; identify and resolve program issues; assure all activities are carried out in a technically sound and cost-effective manner and in accordance with all applicable USAID requirements.
• Design, report on, and oversee the implementation of a DRG portfolio of activities that respond to country and regional needs.
• Provide technical and policy advice to USAID, the Department of State, other United States Government (USG) agencies, donor agencies, implementing partners, recipients, contractors, customers, and other stakeholders, and consult with senior management of the U.S. Mission on DRG-related issues.
• Provide subject matter expertise in both Guinea and Sierra Leone on the DRG programming and design projects to meet Mission strategic objectives in the DRG areas including:

Human Rights: policies, protection, transitional justice, equal rights for marginalized communities, women and girls’ rights, gender, GBV, youth.

Rule of Law: equitable access to justice and reforms.

Good Governance: local government and decentralization, institutions strengthening, accountability, and anti-corruption.

Political Competition: consensus-building, elections and political processes, political parties, women and youth political participation.

Civil Society Strengthening: capacity building, civic education, citizen participation, public accountability.

Media and free flow of information: access to information, counter misinformation, disinformation and hate speech, infrastructure, journalism.

Peace & Security: counter violent extremism, conflict mitigation and management, social cohesion, alternative development and livelihoods, counter trafficking in person (CTIP).

• Coordinate closely with the Program Office to ensure a strategic, coordinated approach to public sector reforms, Private Sector Engagement, Women and Youth empowerment, and localization as cross-cutting issues across the Mission’s portfolios.
• Lead the design of sound, cost-effective and impact-focused projects, drafting the related procurement documents including concepts, descriptions, results and logical frameworks, environmental and risk assessment and mitigation, and action memoranda.
• Maintain a diplomatic and productive dialogue with host country officials at the technical level up to including the ministerial level and develop a strong working relationship with host country government counterparts, implementing partners and key stakeholders including private sector and civil society actors to gain knowledge of the operational context in Guinea and Sierra Leone, identify key development needs, and promote shared priorities.
• Develop and maintain effective dialogue with USAID program implementers based in Guinea and Sierra Leone, and lead coordination in program design, information sharing and activity implementation among stakeholders, formulating the content of USAID's assistance and ensuring coordination with the State Department and other USG agencies.
• Serve as Agreement/Contracting Officer Representative (AOR/COR) for assigned contracts, Agreements and grants and take full project and activity management responsibility for DRG and health governance activities assigned in accordance with USG procurement regulations.
• Maintain good working relations with USAID/Washington and State Department staff on latest DRG-related policies, initiatives and technical issues, and produce policy papers and briefing materials.
• Lead (or serve as a member of) technical panels reviewing bids or proposals for the provision of technical assistance, commodities, or the award of contracts/grants.
• Develop work objectives and descriptions for the hiring of senior and junior local DRG staff in Guinea and Sierra Leone.
• Serve as Acting DRG Office Director in the absence of the Office Director.

Accomplishments:

- Conducted consultation with host governments’ Institutions and international stakeholders (ex. World Bank, ECOWAS, UNDP, EU, JICA, UNICEF, UNHRO, IOM, GIZ), USAID traditional implementing partners, local CSOs, community leaders, women and youth associations, media, and religious leaders. The findings of the consultation served to inform and shape the DRG programming, align projects description with other donors’ priorities and local needs, and identify gaps and areas of collaboration.

- Conducted consultation with the Guinea Transition Government’s key ministries and institutions (ex. The Ministries of Territorial Administration and Decentralization, Planning, Women and Social Affairs, Justices, Religious Affairs, and the Transition Council), key international stakeholders (ex. UNDP, EU, ECOWAS, World Bank, JICA). The insights collected helped to adapt the DRG programming to the new political environment, government priorities, and other donors’ visions.

- Revamped the DRG portfolio in Guinea and Sierra Leone by leading the design of eleven projects in a period of two years (2022-2023) and launched seven projects (worth $40 million) including three in Sierra Leone and four in Guinea encompassing local governance, elections and political processes, promotion of human rights, civic education and engagement, social cohesion, CMM, WPS, and CTIP including similar practices such child labor, early and forced marriage, FGM, and GBV (mostly in mining and agriculture). The four projects in procurement process included the $24 M Local Governance project integrated in Health, Education, and Agricultural development to promote accountability in public finance management, mining royalties and social corporate responsibility (Guinea), the $20 M Rule of Law and Access to Justice project to promote citizens’ rights to fair justice, provide technical support to judges and Bar Association, and bring the justice closer to the people (Guinea), the $5 M Human Rights & CTIP (Guinea), and the $3 M Post Electoral Reforms (Sierra Leone). These projects increased the USAID and U.S. Government visibility and trust as they were designed with full consideration of the local voices and were implemented through grants to local CSOs.

- Drafted the design documents for each projects including concepts (and presentations), projects’ descriptions included in the Notice of Funds Opportunity (NOFO) and Request for Proposals (RFP), environmental and risks mitigation, budget estimates, result frameworks, selection of implementation mechanisms, approval memos.

- Included the GFA and ADAPT objectives into the projects design and implementation and reported results to the CWA team and GFA/Washington team for decision making purposes.

- Managed four projects in Guinea (Supporting elections and political processes, WPS-Conflicts management and Mitigation, Citizens Observation of Political Processes, and CTIP, and provided technical support for the management of three projects in Sierra Leone (Elections and Post-electoral support, local governance, and WPS-Conflict management and mitigation), ensuring strong work planning, effective implementation, evidence-based and result oriented interventions.

- Maintained collaboration and developed a strong working relationship and partnership with host countries officials and institutions (at the national, provincial, and municipal levels) in the management of the projects. This facilitated rapid contact on key issues and meetings.

- Led the organization of the first CTIP National Partnership Forum in Guinea, gathering over 100 stakeholders (Government ministers and Institutions, INGO, UN Agencies, Private Sector, CSO, Religious and community leaders, Academics, students). This forum resulted in the signature by the President of the Guinea Law on TIP and Similar practices.

- Provided technical support for the design of key projects in Health and Economic Growth Sections including Gender, Human Rights, and anti-corruption elements.

- Presented a WPPL session to over 100 women including members of the Guinea Transition Council, helping them to reflect on gender-sensitive Constitution and women rights, and provide informed inputs for the design of the new constitution. There inputs were all considered.

- Presented a session on 10 things to know about women political participation and women’s rights during the U.S. Embassy-organized forum for young women leaders.

- Presented in Ghana and in Washington the Guinea Mission strategy to integrate CTIP into Health, Education, and Economic Growth. This resulted in securing additional funds for CTIP and additional Human rights activities.

- Managed over 150 subgrants, reviewing request for grants, applications, budget, and monitoring grants implementation.

- Served as Technical Committee Chair (or Member) for the selection of proposals, drafting Technical Committee Reports of up to 300 pages.

- Served as Technical Committee Chair (or Member) in the hiring process of two senior local DRG staff in Sierra Leone, Three in Guinea, and a U.S. Contractors in Guinea

- Served for one year and on numerous occasions as Acting DRG Office Director.

Voluntary works:

- French Translator of the USAID’s Collective Action Guide, 2022.

- Master of ceremony for the 2021 DRG conference during which I presented a session on Youth inclusion in USAID programming.

- Presented a session on Integrating Youth as Partners in USAID Programming, during the Youth Champion Summit in September 2021.

Perform Monitoring & Evaluation functions

• Work closely with the Mission’s Program Office Monitoring and Evaluation Team to review the quarterly and annual program reports from partners, review partner reports (paying particular attention to the data pertaining to project performance indicators as identified within the Performance Management Plan (PMP) and Operational Plan), program objectives achievement, methodology and lessons learned (paying attention to inputs, output and expected outcomes including economic, social, cultural and technical factors), and Branding Strategies and Making Plans.
• Work closely with the Mission’s Program Office Budget and Financial Management teams to review financial indicators (ex., expenditures, burn rate/pipeline analysis and congruity of expenditures against activities), and justifications for incremental funding.
• Travel as needed in both countries to coordinate and monitor field operations, identify program implementation constraints, and assess and facilitate progress towards planned results.
• Assess impact and propose new directions for the DRG active projects, ensuring that projects are carried out in accordance with all applicable Mission and Agency directives and requirements and in line with the work plans and expected results and impacts.
• Prepare required documents including trip reports, briefing papers, reporting cables and results reports.
• Review the projects M&E plan, Work Plans, and indicators (performance and impact including gender and youth indicators) and ensure they align with projects interventions.
• Develop a structured approach to ensure projects are impact-driven, tracking progress, assessing results, incorporating feedback, and improving performance throughout the project lifecycle.
• Draft and present DRG Annual Portfolio Performance Reports.

Accomplishments:

- Developed indicators tracking sheet system in google (in lieu of traditional narrative M&E plan) in collaboration with implementing partners and M&E team to capture key indicators for annual reporting, actual results vs targets. This efficient tool was user-friendly and helped to timely track quarterly and yearly progress and made the result reporting easy.

- Developed a Work Plan table model in google (in lieu of traditional narrative Work Plan) that captured interventions/inputs under each objective, indicators contributing to each intervention, expected results, targets, actual results, beneficiaries, geographical coverage, staff accountable for the activity, and risk/assumption. This tool helped to timely monitor progress, manage risks, and review the activity in the event assumptions don’t hold.

- Conducted site visits to monitor activities implementation on ground using the site visit checklist. This helped to learn directly from the beneficiaries’ feedback versus partners’ reports, collect evidence and irregularities, provide technical guidance, adjust and adapt activities.

- Conducted Data Quality Assessment (DQA) in collaboration with the M&E team. This helped us to ensure the data collected and reported by implementing partners were accurate, reliable, and useful for decision-making, and provide guidance and direction to the partners.

- Organized after-Action Review to assess key activities directly contributing to the objectives and Pause and Reflect sessions in collaboration with M&E team and the beneficiaries, to assess the projects progress towards results.

Mission-level Planning and Reporting Functions

• Responsible for data collection and synthesis for select sections of the USAID Guinea and Sierra Leone Congressional Budget Justification, Annual Operational Plan, Performance Plan and Report (PPR), Country Development Cooperation Strategy, and satisfying other program management requirements.
• Assist the Mission’s Program Office Monitoring and Evaluation Team with timely and accurate responses to Program Office requests for participation or information, such as participation in strategic planning exercises, or information for newsletters, other USG agencies, USAID/Washington, the U.S. Congress.
• Gather the latest information about developments pertaining to the DRG portfolio and Country political progress, report such information as requested by the Mission Director, Program Office, DRG Officer, and other Mission management and staff.
• Accompany, brief and guide visiting Congressional Delegations, Staff Delegations, and other mid-to-high level delegations from the United States and other countries as necessary.
• Maintain contact and dialogue with donor organizations as well as non-governmental organizations (NGOs).
• Organize donor coordination events in support of program activities.
• Provide coaching, mentoring and training to cooperating country national (CCN) in the DRG offices of Guinea and Sierra Leone.

Accomplishments

- Organized a series of meetings with USAID/Washington and State Department staff to relink the Mission with HQ technical teams, rebuild the technical collaboration, and revamp the monthly meeting to brief Washington colleagues on the development in Guinea and Sierra Leone, and facilitate the support we need in the field. The minutes of the meetings were captured in a google document with a link to living documents I developed to capture the daily information on the transition steps in Guinea and USAID support, the trend in Sierra Leone, the Guinea’s 10-step chart that showed the steps already completed and the progress, the GFA and ADAPT Fact sheet that described the DRG projects contributing to the initiatives and the level of funding and disbursement.

These documents became a reference for the USAID and U.S. Embassy Leadership, Program Office, DRG Office, and Washington staff to:

1. Draft Congressional Budget Justification and Annual Operational Plan.

2. Draft cables

3. Draft Congress hearing for Guinea and Sierra Leone

4. Gather information for Newsletters

5. Provide timely responses to numerous taskers and request for information from Washington

6. Develop policy papers

7. Brief VIPs at Post

8. Support decision making

9. Draft remarks and speeches, and

10. Contribute to Steering Committee meeting.

- Initiated the creation of Donors working group on Peace and Security and Political Transition and Elections in Guinea. The working groups gathered donors and stakeholders monthly to discuss peace and security as well as Transition process and provide insights to the Ambassadorial level Steering Committee for technical and political decision making.

- Provide coaching, mentoring and training sessions to local staff in Guinea and Sierra Leone. This increased their knowledge and understanding of DRG programming and USAID DRG policies pertaining to DRG projects design and management and improve their AOR responsibilities.

Representation Functions

• Resented the USAID Mission and the U.S. Embassy on DRG-related discussions with donors, local stakeholders, CSOs, and host government at the national and local levels, and made remarks when required.

Supervisory Controls Functions

• Managed a team of two local senior DRG staff in Sierra Leone and one Junior staff in Guinea before the arrival of the DRG Office Director.

USAID and Interagency Program/Project/Activity Planning and Management Functions

• Responsible for all aspect of Agency DRG programs/projects/activities: planning, designing, organizing, monitoring implementation, coordinating, and monitoring for results.
• Serve as a consultant to host government and other in-country partners in matters related to activities in the DRG sector.
• Take an active role in developing DRG programs goals, objectives and initiatives; preparing required design documents, directives, memoranda, statements, and proposals, introduce new initiatives and recommends effective operations consistent with the USAID’s DRG strategic framework and its development objectives, including promoting participatory, representative, and inclusive political processes and government institutions, fostering greater accountability of institutions and leaders to citizens and to the law, protecting and promoting universally recognized human rights, and integrating democracy, human rights and governance principles and practices across USAID’s development portfolio.
• Work closely with senior and mid-level host-government ministry officials, institutions, and international and nongovernmental organizations to coordinate DRG efforts, raise awareness among DRC citizenry and civil society organizations on DRG issues, and provide technical assistance.
• Work closely with other USAID technical offices to integrate participation, inclusion, and country ownership throughout USAID’s portfolio, including in working on education, health, and economic growth for more responsive governance, local capacity building, and sustainable development.
• Monitor, provides guidance to, and oversees results of activities funded through grants, contracts cooperative agreements, and other mechanisms to accomplish DRG programs strategic objectives; monitors implementation of activities and collaborates with each partner organization on a regular basis to ensure program results are achieved; performs regular site visits and meets with representatives of each organization and the beneficiaries to review progress.
• Coordinate activities through close working relationships with senior to mid-level officials in the MOD, MOI, MOJ, Ministry of Gender, the Prime-Minister Office, EMB, CSM, CSAC, CNDH, civil society organizations, and other bilateral organizations to make sure that DRG programs/projects/activities are carried out correctly and in a timely manner; and, presents findings and recommendations for appropriate remedial action to correct identified program deficiencies.
• Ensure that DRG programs/projects/activities conform to USAID strategies, policies, directives and guidelines.
• Carry out COR/AOR responsibilities for cooperative agreements, grants, and contracts under DRG programs/Projects/Activities, provides appropriate technical directions and guidance and work in close collaboration with the Contracting/Agreement Officer and the Legal Officer as needed.
• Mentor and support junior program manager and a new A/COR by providing on-the-job-training to improve their skills.
• Manage all aspects of quarterly field visits, including facilitating high level meetings with host country officials and implementing partners.
• Responsible of drafting procurement documents as required: scopes of work, scopes of objectives, action memoranda, justifications, program descriptions, waivers, independent government cost estimates, pre-obligation checklists, activity checklists, Environment Examination, NOFO, RFP, Contract Performance Report.
• Participate with IPs in the development of work plans for implementation of activities, Activity monitoring plan, branding strategy and marking plans.

Administrative Management Functions

• Responsible for providing oversight and monitoring of the program activities she/he is AOR/COR for including reviewing IPs narrative and financial reports, monitoring use of funds for adherence to proposed activities, preparing quarterly pipeline reviews/budget status reports, following up on irregular findings, providing advice for realignments of budgets, and preparing quarterly accruals.
• Maintain files and records specific to the programs/projects/activities for which he/she is responsible, including reports, meeting summaries and minutes, copies of all grants/cooperative agreements/contracts, assessment, evaluation, whenever possible these records will be filed electronically.
• Prepare and occasionally presents briefings for USG high-level visitors and participates in planning for visits and serves as a spokesperson as required.
• Serve as control officer for site visits for agency and inter-agency senior-level officials, as needed.

Interagency Coordination

• Represent USAID and the USG at technical, policy, and strategic planning meetings, including meetings with collaborators and donor agencies, briefing senior Agency officials, US Mission Country Team members and interested officials of other USG agencies as appropriate.
• Participate as USAID representative at inter-agency administrative and strategic planning meetings.
• Serve as USAID representative on inter-agency technical working groups (TWGs) for purposes of developing approaches to strengthening existing activities with minimal overlap and unnecessary duplication.

Accomplishments

- Conducted meetings, focus groups, and consultations with government authorities, other donors, local CSOs and the populations to inform the design of USAID’s five-year Strategies, and led internal meetings to review and update the strategy to adapt to political changes and security environments in the country.

- Led the development or provided technical support for the development of over 20 DRG projects in in all the DRG areas of programming including Human Rights, Rule of Law, Good Governance, Media, CSO, CTIP, and P&S, and managed directly over 10 projects.

- As member of the Covid19 communication group, successfully adapted the Media Project to secure funds for rapid response to Covid19 through online preventive messaging. Contacting Ambassadors (U.S., Switzerland, Swedish) who agreed to make video message raising awareness on Covid19, adding funds to the initiative. Other donors such as EU, IOM, UK, Germany, signed MOUs to increase activities of the USAID Media project.

- Shared with other donors (during a Donors Coordination meeting on Media) the list of 98 Community Radio Outlets DRC-wide reinforced by USAID. This resulted in further empowering independent media as these outlets became a tool to provide accurate information to the population.

- Led the brainstorming and development of the concept and project description for a project to Promote the rights of indigenous people. The project saw the contribution of the Education, Health, Economic Growth, Peace & Stability, and Humanitarian Affairs for a holistic support to the promotion of human rights. A model of alignment with USAID’s Pro-Indigenous People Policy, the activity received additional funding.

- Presented DRC best practices on promoting the rights of indigenous people during the presentation of the PRO-IP policy to Africa bureau. Africa Bureau-organized a Webinar for Pro-IP discussion and attested that DRC was far in advance compared to other Missions on IP cross-sectoral programming.

- Provided the French translation for the discussions on DRC practices to support the rights of indigenous people during the celebration of the USAID Pro-IP Policy hosted by USAID. In attendance were USAID staff, other donors, USAID Acting Administrator, members of the subcommittee on State and Foreign Operations, and the Chairman of US Senate committee on appropriations.

- Served as leader of the Peace and Stability Development Objective of the CDCS, making this component a cross-cutting element in the programming. This made the USAID programming more people oriented and resilient.

- Participated in the Media, DRG, and anti-corruption assessments to inform DRG programs.

- DRG Assessment and Supported Washington staff to organize debriefing of the Assessment.

- Contributed inputs for the CARPE’s Guide on engaging Indigenous People and received Human Rights Funds.

- Participated in high level meetings with Ambassador and served as interpreter (ex. U.S. VIPs, AFRICOM, AU Representative, DRC President)

- Served as advisors on critical political matters and provided updates on political environment in support of high-level reporting.

- Presented the impact of conflict on women and Human Rights in DRC to students of the Bennett College/North Carolina.

- Member of the Diversity and Inclusive committee of the U.S. Embassy initiated a survey to advance inclusion and diversity and presented the recommendation to the leadership. This resulted in redefining our strategy and programming and put in place an Inclusive Development Mission Order.

- Led the DRG portfolio reviews.

- Worked closely with the Economic Growth staff and based on site visits and a combination of insights from value chain models and analysis such as the USAID Value Chain Toolkit, World Bank’s EBA, PESTLE Analysis, and Critical Path Analysis, we improved performance of the Food Production, Processing and Marketing (FPPM) of Cassava, Maize, Rice, and Legumes to promote women economic empowerment. This project empowered youth and women in entrepreneurship and provided vocational training to improve their agricultural capacity in implementing best practices technologies in agriculture. I mentored and coached the FPPM project manager.

- Contributed efforts for the development of over $40 M Integrated Governance Project that included Health, Education, Economic Growth, and PSE components. This was a holistic project that made greater impact in the targeted municipalities, especially in Mining areas.

- Coached and mentored new staff in the Education and Peace & Security Sections as I managed the multi-donors funded multimillion projects in these Sections, transferring technical skills and knowledge for effective project design, management and monitoring, before handing over the management roles to the staff.

- Initiated a site visit checklist describing announced and unannounced monitoring and documenting findings and recommendations and trained the USAID staff on the use of the tool.

- Initiated and managed the first Mission Transition Award to a local organization. This organization has become the trusted leading local organization in the DRC on Elections Observation.

- Initiated and led the provincial DRG quarterly partner meeting. The initiative was adopted in the Mission to organize Provincial USAID Partners meetings. It became a provincial donors coordination framework.

- Initiated and led discussions that resulted in other donors contributing funds into USAID’s Civic and voter education project, complementarily to the UN-managed Electoral Basket Fund.

- Worked with the Health Section to integrate media and human rights elements in Health and promote social behavior change.

- Provided technical support to the Humanitarian Affairs Section on implementing Food-for-Agriculture, Cash-for-Work, and monitor food distribution in internal displaced camps with respect to inclusion, and human rights principles.

- Provided technical support to the CARPE office in support of alternatives livelihood mechanisms for indigenous people withdrawing from parks and reserves. Ex. Promoting agriculture, reducing charcoal production, and development of breeding to reduce reliance on bushmeat.

- Provided technical assistance to USAID Missions in Burundi (Women property rights, combatting worst form of child labor), Liberia (media, civic education, and elections monitoring), East Timor (FPPM of legumes, and elections monitoring), and Djibouti (coaching the Local Staff Advisory Committee).

- Supervised two staff in DRG

- Serve as Acting DRG Office Director.

- Served as President Local Staff Committee for nine years.

- Served as co-Chair of the USAID Foreign Service National (FSN) Advocacy Council (AC) for one year, and Chairperson of the East Africa FSN/AC.

• Controlled vehicles’ movements to ensure that all drivers, including users of Embassy Vehicles abided by the driving procedures, safe driving practices and established policies.
• Controlled daily vehicle check lists, kilometers travelled, fuel usage and any other reports on problems detected by the drivers or the mechanic and work as a team to propose solutions.
• Coordinated with the Mechanic on vehicles servicing.
• Authorized vehicle trips and checked daily trip tickets.
• Conducted and/or coordinated investigations on vehicle accidents and ensured correct and appropriate preventive and corrective measures were taken and reports and records maintained.
• Undertook spot check on vehicle documents, check lists, trip tickets, first-aid kit and extinguishers.
• Ensured airport pick-up/drop off and protocol for travelers were planned appropriately.
• Set and explained safe driving signs.
• Attended to weekly managers’ meeting with U.K. Ambassador and DFID Country Director to report on office management and drafted weekly reports on transport and protocol management.
• Coordinated travel request and prepared required documentation including flights tickets.
• Checked and approved financial documentations for reimbursements regarding the use by U.K. Embassy officers of official vehicles for private purposes including on weekends.
• Follow-up the provision of fuel to U.K. Embassy fuel station and managed petty cash for the Transport and Protocol office.
• Supervise ten drivers, one mechanic, and two protocol assistants.

Accomplishment:

Updated the handbook on the use of U.K. Embassy vehicles.

• Monitored sites and Camps management (seven drilling sites and three camps for a total of 180 workers and 30 daily workers shifting every week), to ensure zero human rights issues, trained workers on zero tolerance, and why human rights mattered, conducted education sessions in the surrounding communities on Human rights issues in mining sites, and collaborated with local authorities, leaders, and customary chiefs to ensure respect of human rights.
• Assessed, implemented, and audited Safety program, recommended corrective and/or preventive actions and conducted follow-up inspections.
• Conducted risk assessments for all identified medium to high-risk tasks and recommended preventive and corrective measures.
• Identified safety training needs for employees, organized and/or conducted appropriate training sessions to promote the development of Safety competencies of co-workers.
• Monitored and evaluated Safety needs and deliveries on sites.
• Managed Personal Protective Equipment (ordering, dispatching, and storage).
• Properly set and explained safety signs on sites and camps.
• Maintained effective communication with co-workers to follow-up implementation of identified best practices and organized induction sessions.
• Maintained regular contacts with local traditional, political, and security authorities.
• Updated and timely submit operational monthly Safety statistics to Safety-Health-Environment Manager or Headquarter in South Africa.
• Drafted Safety procedures from established policies and monitored its implementation.
• Managed the security on the sites and camps, supervising 68 security guards and 36 policemen.
• Controlled vehicles’ movements inclusive of 84 vehicles (4x4 jeeps, trucks, tank-trucks, and drillers).
• Ensured all drivers abided by driving procedures, safe driving, and other established requirements and regulations.
• Authorized vehicle trips, checked the trip tickets, controlled daily vehicle check lists, kilometers travelled and fuel usage.
• Conducted and coordinated investigations on safety and security incidents, and accidents, ensuring appropriate preventive and corrective measures were taken and reports and records maintained.
• Undertook spot check on vehicle documents, check lists, trip tickets, first-aid kit and extinguishers, including closely monitoring drivers through hidden agents in villages and warning mechanisms.
• Trained restaurants owners and cooks on meal safety to avoid workers getting sick.
• Translated in French and proofread documents and reports for local authorities.
• Served as Acting Safety, Health, and Environment (SHE) Manager.
• Supervisor four (4) assistants.

Accomplishment:

- Designed and presented various training sessions on safety, health and environment on camps and drilling sites.

- Coordinated with local law enforcement agencies on security-related issues.

Investigation Functions

• Conducted background Investigation and Interview to determine suitability for employment with the U.S.
• Responsible for administering ID cards.
• Provided support for VIP protective Mission and report ed on findings and recommendations.
• Conducted investigations and interviews on various incidents including criminal investigation, fraud, thefts, accidents details at post.
• Provided administrative support and liaised with the National Police authorities and Foreign Affairs Ministry on Police Officers training to ILEA / Gaborone.
• Liaised with National Immigration office to provide administrative support for the returnees from the U.S.
• Assisted the Regional Security Office with translation requirements.
• Collaborated with the Human Resources staff on recruitment process regarding security investigation.
• Prepared documentation for police detachment at post.
• Properly filed staff records and investigation reports.
• Conducted induction (security briefing) to new staff.

Accomplishment:

- Translated the Diplomatic Security Training Center (DSTC)’s Foreign Service National Investigator (FSNI) training in French and Conducted counterintelligence training/briefing (three sessions) for the local staff at Post.

- Conducted high level investigation that resulted in greater impacts.

Political Assistant Functions

• Maintained regular contact with local political authorities, civil society, political parties, and organized meetings on issues regarding elections, religious and press freedom, human rights, trafficking in persons and child labor.
• Drafted daily local newspaper report on political development and provide political analysis.
• Attended to various political meetings and press conferences and drafted minutes.
• Collected and updated data on political parties and civil society.
• Assisted in proofreading and translation requirements.
• Provided administrative support to the office (ex., drafting request for meetings, remarks, minutes, invites).
• Worked with the ICTR on Reward for Justice issues.

Accomplishment:

- Assisted in the entire parliamentary debates on the adoption of the new DRC constitution 2005 and provided daily report.

- Technical committee member for Embassy Human Rights Fund applications and Ambassador Special Self Help Funds applications.

• Answered and transferred incoming calls to appropriate departments, personnel or outside lines.
• Operated multi-line telephone system to answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel or department.
• Addressed customer concerns professionally in order to provide satisfactory solutions.
• Handled confidential information with discretion and professionalism.
• Monitored and recorded daily phone activity in log book.
• Assisted in managing on-call schedules for various departments within the organization.
• Maintained knowledge of current office events and staff members' locations for callers inquiring about them.
• Provided customer service support by responding to inquiries, complaints and requests for information.
• Ensured that all communication systems were functioning properly at all times.
• Verified caller identification before transferring calls, or releasing confidential information.
• Routed emergency calls to the appropriate department or personnel.
• Performed general administrative duties such as filing documents, photocopying materials.
• Utilized multiple computer applications such as Microsoft Office Suite to maintain records of all incoming and outgoing calls.
• Completed connections between callers, departments and professionals.
• Updated business phone directory to reflect current employees and other changes.
• Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
• Handled incoming and outgoing calls according to standard operating procedures.
• Participated in emergency preparation meetings to understand crisis management procedures.
• Reported telephone line issues and outages for prompt repairs.
• Operated telephone switchboard to provide information, take messages and forward calls.

• Prepared agendas for meetings; took minutes during meetings; distributed meeting notes to appropriate personnel.
• Maintained up-to-date High level contact lists for Special Envoy communication.
• Developed filing systems to maintain confidential records.
• Managed incoming and outgoing correspondence, sorting out items that needed immediate Special Envoy attention.
• Answered incoming telephone calls promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
• Established procedures for maintaining files of all office correspondence, memorandums, ensuring easy access when needed.
• Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
• Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
• Coordinated meeting and work schedules for staff teams and executives.
• Managed external contacts and kept track of periodic communication needed for priority actions.
• Managed Special Envoy's calendar and prepared meeting agenda and materials.
• Handled confidential information with discretion and integrity.
• Drafted “daily local newspapers report” and provided political analysis for the Special Envoy.
• Assisted four advisors in drafting monthly military, security, political and diplomatic reports to the Governments of the allied countries.
• Organized “Think Tank” meetings for the Allied advisory council.
• Drafted and ensured quality of documents requiring Special Envoy signature.
• Supervise Office staff including two administrative assistants, two drivers, a receptionist, and a translator.

• Handled reservations over the phone and online.
• Conducted tours of the facility, highlighting amenities and services available to guests.
• Maintained accurate records of guest preferences in order to provide a more personal experience for future visits.
• Organized welcome packages for VIP guests that included special gifts or amenities.
• Inspected rooms regularly in order to identify any maintenance issues that may need attention.
• Greeted guests upon arrival, providing information and assistance with check-in procedures.
• Performed administrative tasks such as filing documents or updating databases when needed.
• Provided personalized customer service to ensure satisfaction of guest needs and expectations.
• Managed complaints and inquiries from guests promptly and professionally.
• Assisted guests with transportation needs, booking taxi cabs or rental cars when necessary.
• Answered questions regarding local attractions and activities from guests seeking advice about things to do while visiting.
• Provided concierge services including restaurant recommendations or directions around town.
• Collaborated with other departments to ensure smooth operations at all times.
• Monitored housekeeping staff performance in order to guarantee high standards of cleanliness throughout the property.
• Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
• Resolved guest challenges and complaints by applying resourceful and actionable solutions.
• Investigated guest complaints and utilized critical thinking to foster expedient resolution.
• Assisted guests in answering questions and completing check-in and check-out processes.
• Recommended improvements in products, service and billing methods to management to prevent future problems.
• Contacted customers about potential service upgrades, new services and account changes.
• Managed No-show Guests.
• Organize administrative and logistics support for VIP quarterly luncheon.
• Make hotel reservation for guests’ next destinations as needed.
• Organize transport and protocol for hotel customers on request.
• Liaise with Airlines for flight schedules and confirmation.

Accomplishment:

Assisted the Hotel Director in welcoming high ranking political personalities (Heads of States, Special Envoys and Ministers) during the critical political period 1996-1997 marking the peace talks under the auspices of Nelson Mandela.

• Taught English (grammar, reading, conversation, phonetics) to students of high school (9 to 12 grade)
• Prepared the 12 grade students for their State Exam.
• Served as Teacher-head of 11 grade class.