ABDOU KADER JEYLANI DIALLO
Manager Business Intelligent-CVM
Conakry
Profil professionnel
Expérimenté dans le pilotage de projets et les fonctions de management, j'aimerais mettre mes compétences à votre profit. Orienté solution et bon communicant, je sais gérer une équipe et atteindre les objectifs fixés. Mon bon relationnel et mon sens de l'initiative sont appréciés.
Professionnel doté de nombreuses années d'expérience dans le BI, combinées à une solide formation en Data Science et une forte aptitude à acquérir de nouvelles connaissances. Capable à la fois de travailler en équipe et de fonctionner de manière autonome, je fais preuve d'un solide sens de l'organisation et de compétences avérées en BI et en Marketing
Vue d'ensemble
18
18
years of professional experience
2022
2022
years of post-secondary education
Expérience
Senior Manager BI & Customer Value Management (CVM)
01.2024 - 04.2025
- Lead creation of sub-divisional strategy in line with overarching divisional goals with emphasis on client experience (internal and external).
- Ensure effective implementation of sub-divisional strategy by means of providing direction, structure, business plans and support.
- Staff Leadership and Management.
- Provide definition of roles, individual goals and performance objectives for the team.
- Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program.
- Set up / participate in ad hoc and operational meetings.
- Participate and provide input into tactical meetings.
- Report at process and functional level
Manager BI & Customer Value Management (CVM)
09.2016 - 12.2023
- Develop and implement acquisition plans, implement usage & revenue development plans.
- Track campaigns performance against agreed KPIs.
- Manage internal and external stakeholders and CVM related projects.
- Strategy Development and Implementation.
- Enhance client experience (internal and external) around Customer Value Management.
- Ensure effective implementation of the CVM strategy by means of providing direction, structure, frameworks, models, plans and roadmaps.
- Develop and implement the medium to long-term strategy for Customer Value Management.
- Review CVM initiatives and support the corrective actions.
- Analyze customer base trends and highlight areas of the business that needs to be developed further to increase customer usage, revenue and retention.
- Analyze GSM customer base revenue and usage to determine upsell and cross sell value propositions.
- Owns the development and implementation of the CVM programs and projects.
- Provide monthly reporting on impact both financially and operationally CVM Management programs.
- Finding innovative way of doing direct marketing Go to Market to customers aside from SMS blasts/broadcasts.
- Building up a best practices library using advanced analytics, smart consulting and technology.
- Collaborate with the overall CVM internal and external partners, and cross-functional internal teams to define and deliver program.
Specialist BI, Insights and Analytics - Marketing
05.2012 - 08.2016
- Implement & execute policies, procedures and guidelines.
- Scout opportunities to continuously improve Operation BI & Analytics Management Reporting.
- Drive elicitation and review business reporting and analytic requirements from the business groups through formal interviews.
- Develop BI content (reports, dashboards, scorecards, analytic solutions), in collaboration with the team, to provide data necessary to effectively make business decisions and measure goal attainment and overall performance.
- Undertake work-stream planning process including inception, technical design, development, testing and delivery of BI solutions that emphasize speed to market results.
- Guide business areas in identifying new data needs and delivery mechanisms for reporting information as well as self-service solutions.
- Work with business areas to adapt their business processes to effectively use enterprise data sources for information and analytical needs.
- Other tasks and duties, as assigned.
Billing Backend Supervisor - IT Department
09.2010 - 04.2012
- Supervise and manage a team of billing specialists, providing guidance and support to ensure the accuracy and efficiency of billing processes.
- Oversee the timely and accurate generation of invoices for clients, ensuring that all billing information is correct and in compliance with company policies and procedures.
- Review and analyze billing data and reports to identify any discrepancies or errors, taking appropriate actions to resolve them.
- Collaborate with other departments, such as finance and customer service, to ensure that billing processes are aligned with overall business objectives and customer satisfaction goals.
- Develop and implement billing strategies and best practices to optimize efficiency and improve the accuracy of billing processes.
- Monitor and maintain client accounts, ensuring that all billing records are up to date and accurately reflect the services provided.
- Address and resolve client inquiries and disputes regarding billing issues, providing excellent customer service and maintaining positive relationships.
- Prepare and present regular reports to management on billing activities, financial performance, and any issues or opportunities for improvement.
- Stay informed about industry trends and changes in billing regulations, ensuring that the company remains compliant and up to date with best practices.
- Train and mentor billing specialists, providing ongoing support and professional development opportunities to enhance their skills and knowledge.
Data Warehouse and MIS Analyst - IT Department
04.2007 - 08.2010
- Provide support on special projects as needed by the Manager BI & Customer Application.
- Perform tasks related to Data warehouse configuration and administrating.
- Perform the daily monitoring of data warehouse logic, ETLs and service behavior including analysis, reporting services fault/irregularities and propose.
- Assist in configuration and testing of all services that will be deployed on the data warehouse live systems.
- Run the steps/tasks related to the configuration/implementation of services and data warehouse management.
- In relation with the external vendors to resolve all DW issues reported by tickets and based on the SLA. Ensure that the backups policy is followed as well.
- Monitor DW system's availability, reliability, performance, and support Key Performance Indicators (KPI).
- Reconcile DW reports with other sources to secure proper consistency.
- Perform the daily monitoring of DW service logic and service behavior including analysis, reporting service fault/irregularities and propose solution to fix them.
- Generate all agreed Business Performance reports on time with the quality required.
Formation
Post Graduate Diploma - Data Science
Cambridge International Qualification
Personnalisé
Âge: 42
Informations complémentaires
- Passion pour le cinéma
- Passion pour le Sport
- Activités associatives
- Voyages
- Lecture
Langues
Français
Expérimenté (C2)
Anglais
Avancé (C1)
Chronologie
Senior Manager BI & Customer Value Management (CVM)
01.2024 - 04.2025
Manager BI & Customer Value Management (CVM)
09.2016 - 12.2023
Specialist BI, Insights and Analytics - Marketing
05.2012 - 08.2016
Billing Backend Supervisor - IT Department
09.2010 - 04.2012
Data Warehouse and MIS Analyst - IT Department
04.2007 - 08.2010
Post Graduate Diploma - Data Science
Cambridge International Qualification
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